Client Relations Specialist

Job purpose:

Provide administrative support to the Executive staff At Princeton, to efficient and timely reception services to individuals who visit and call the Executive Administrative offices, to act as liaison for clients and families who have complaints and work towards resolution on behalf of Aspire Health Partners. These functions include - but not limited too - ensuring that all phone calls coming into the offices are answered properly and handled in a professional, courteous manner, record and maintain minutes at assigned committee meetings, compose correspondence and memoranda from dictation or general instructions.

In addition, maintain on-call and emergency phone lists, notify and distribute to appropriate personnel, act as liaison for clients/families with concerns and complaints, investigate complaints, forward to appropriate managers and obtain resolution with the structures of AHP policies and procedures. Compile monthly Client Relations report to appropriate company committees, noting trends and activities where applicable and perform general office maintenance such as filing, office supply orders, dietary orders and work orders.

Mostly importantly, all functions must be completed while maintaining high standards of ethical and professional conduct while adhering to all company policies and procedures.

Position qualifications: Ability to receive and maintain a(n)

• Level II Background clearance
• Acceptable Motor Vehicle Registration driver's license record in accordance with the underwriting guidelines set by the Aspire insurance company as described in the AHP Corporate Transportation Policy 3.9.1
• High School Diploma
• Executive Office experience

All the benefits and perks you need for you and your family:

We are committed to providing our employees with the support they need. At Aspire Health Partners, we offer eligible staff an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

• Medical, Dental, Vision, Basic Life & Supplemental Insurance, Flexible Spending & Health Savings Accounts
• Paid Time Off (PTO) (2.5 weeks your first year, up to 6 weeks at 14+ years)
• Paid Diversity & Floating Holidays (2)
• Paid Holidays (6)
• 403(b) 50% employer match up to 10% (3-year vesting cliff)
• Employee Discounts including Tickets, Retail, Hotel, Car Rental/Purchase
• Short-Term & Long-Term Disability Insurance
• HRSA Loan Forgiveness
• Employee Assistance Plan (EAP)
• Will preparation
• Funeral Planning
• Concierge Services & Travel Assistance